Questions and answers
CUSTOMER ACCOUNT
Register a new customer account
Create your own Weboksi customer account to simplify and expedite the ordering process. Once you have created an account, your order history will be saved with us, making it easy to reorder products. As an option for business customers, we also offer payment by invoice for orders. Here, you can create a new customer account. To register an account, you must have a business ID number.
Log in to your customer account
You can easily log in from here if you already have a customer account.
Updating customer account information
Do you want to update your customer account information? Log in to the online store using the email address you used to register your customer account. Here, you can edit your customer information.
Forgotten password
If you have forgotten your password, you can reset it here.
Closing your customer account
If you want to close your customer account and have your information removed from Weboksi's register, you can do so here.
PRODUCT QUESTIONS
How do I know if a product is approved for food use?
All products in our online store are approved for food use.
PRODUCT INFORMATION AND DELIVERY
Do I need a customer account to place an order?
You do not need a customer account to place an order with Weboksi. Your previous orders will be saved if you have a customer account, and having a customer account makes your shopping experience easier and faster.
Delivery time
Within Finland, your order should arrive within 1-2 business days, and in Sweden, delivery time is approximately one week from when the order is dispatched. We ship orders to other EU countries within 1-2 business days of placing the order, and delivery should take 1-2 weeks.
How will my order be delivered?
You can choose either delivery or pickup from the store. Your package will be sent as a parcel if you choose delivery, and if you choose pickup, you will receive information about the pickup in the confirmation email.
How can I track my order?
You will receive a tracking code for each order and any returns, so you can
Product Inventory
All products available in our online store are available in our inventory.
SAMPLE
PAYMENT
Payment Methods
You can pay for your order immediately in our gourmet store via Paytrail. If you are a business customer with a registered tax number, you can also choose invoice as your payment method.
Payment by Invoice
Payment by invoice is possible once you have created a business account with us with a registered tax number. The invoice will be sent to your registered email address in the form of an e-invoice or PDF.
Where can I find my invoice?
The invoice will be sent to your email address immediately after your order. Unfortunately, sometimes invoices end up in your spam folder, so if your invoice does not appear in your email within a few minutes, please check your spam folder. Contact our customer service if the invoice has not arrived within a few hours.
COMPLAINTS
Product Damaged in Transit
If your product has been damaged in transit, please contact our customer service by filling out the form below. Please provide your order number and attach a photo of the damage, and our customer service will contact you as soon as possible.
RETURNS
Can I return my order?
All products can be returned within 14 days of receipt. The customer is responsible for paying for the return shipping in all cases except for complaints. All returned products must be unopened and in saleable condition. If you want to return a product, please contact our customer service for further instructions.
Create your own customer account at Weboksi to make your ordering process easier and smoother. As a customer with us, your order history is saved, which makes it easy to re-order the same goods again. As a business customer, you also get access to payment via invoice. Here you create a new customer account. To be able to register an account, you must have an FO number.
You can easily log in here if you already have a customer account.
Do you need to update information under your customer account? Log in to the online store with the email address you registered on the customer account. Here you can edit your customer information.
If you have forgotten your password, you can reset it here.
If you want to close your customer account and delete your data from Weboksi's register, do so here.
All of our products in the online store are approved for food use.
You do not need a customer account to place an order on Weboks. Your previous orders will be saved if you have a customer account, and having an account makes shopping easier and faster.
Your order should arrive within 1-2 business days within Finland and about a week for Sweden after the order has been shipped. For other EU countries, we will ship the order within 1-2 business days after the order has been placed, and it should arrive within 1-2 weeks.
You can choose either delivery or pick-up from the store. If you choose delivery, your package will be sent as a postal package, and if you choose pick-up, you will receive information about pick-up in the confirmation email."
You will receive a tracking code for each order and any potential returns, so you can track your package.
All of our online store products are available in our inventory.
You can pay for your order immediately through Paytrail in our delicacy store. If you are a business customer and have a registered tax number, you can also choose invoice as your payment method.
Paying by invoice is possible once you have created a business account with us using your tax number. The invoice will be sent to your registered email address in e-invoice or PDF format.
The invoice will be sent to your email address immediately after you have placed your order. Sometimes invoices unfortunately end up in spam, so if you do not see your invoice in your email within a few minutes, you can check your spam folder. Please contact our customer service if the invoice has not arrived within a few hours.
If your product has been damaged during transport, please contact our customer service by filling out the form below. In the message, please provide your order number and attach a photo of the damage, and our customer service will contact you as soon as possible.
All products can be returned within 14 days of receipt. The customer is responsible for the return shipping costs in all cases except in the case of a complaint. All products to be returned must be unopened and in saleable condition. If you wish to return a product, please contact our customer service for further instructions.